Associate Professor Ann Dadich is part of the Western Sydney University School of Business. Rather than find-and-fix problems with healthcare, like much of the research about healthcare, Ann focuses on brilliant healthcare – that is, care that exceeds our expectation, bringing us joy and delight. Although it is important to find-and-fix problems, focusing only on these can neglect the experiences that are brilliant. To learn more about Ann’s expertise, please visit her academic profile.